Introduction

At Robyn Ltd we respect your privacy and are committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website and tells you about your rights and how the law protects you.
Our website is not intended for children and we do not knowingly collect data relating to children.

Controller

Robyn Ltd is the controller and responsible for your personal data (referred to as “Robyn Ltd”, “we”, “us” or “our” in this privacy notice).
If you have questions about this notice or want to exercise your rights, please contact us using the details below.

Contact Details

Legal entity: Robyn Ltd
Email: info@robynltd.com
Address: 51 Lonsdale Road, London, NW6 6RA
Telephone: 020 3126 4412

You may submit complaints to the Information Commissioner’s Office (ICO). However, we ask that you contact us first so we can address your concerns.

Changes to This Policy

Last updated: 18 March 2019.
Please keep us informed if your personal data changes so our records remain accurate.

Third-party Links

This website does not contain links to third-party websites, plug-ins or applications.

Our Principles

We are committed to:

• Keeping data requests optional wherever possible.

• Using your data only for clearly stated purposes.

• Collecting minimal data.

• Keeping data accurate and updated.

• Deleting data when no longer required.

• Not selling or sharing your personal data except as stated in this notice.

What Personal Data We Collect

We may collect the following categories of data:

• Identity Data – name, gender, date of birth, etc.

• Contact Data – addresses, email, telephone.

• Financial Data – bank and payment details.

• Transaction Data – records of services purchased.

• Technical Data – IP address, browser details, device data collected via Google Analytics.

• Profile Data – login details, preferences, interests, feedback.

• Usage Data – how you use our site, products and services.

• Marketing & Communications Data – marketing preferences.

We also collect aggregated statistical data which does not identify you.

We do not collect special category data (e.g., ethnicity, health, beliefs).

How We Collect Data

• Direct interactions – web forms, emails, phone calls, surveys. Data is stored in Hubspot.

• Automated technology – cookies and analytics.

• Third parties – e.g., Google Analytics and SoPro.

Why We Use Your Data

We process data only when legally permitted, including:

• To perform contracts.

• To pursue legitimate business interests.

• To comply with regulations.

Marketing communications are sent only with consent, and you may withdraw consent at any time.

How We Use Your Data

Your data may be used to:

• Register new customers.

• Provide and manage services.

• Process payment and invoicing.

• Communicate changes or updates.

• Conduct surveys, competitions or promotions.

• Improve website functionality, security and analytics.

• Provide tailored service recommendations.

Marketing

• You may receive marketing if you have not opted out.

• We will not share data with third parties for marketing without your consent.

• You can opt out of marketing at any time.

Legitimate Interest

We may process your data for business purposes such as:

• Marketing

• Analytics

• Customer experience improvement

We always assess whether this affects your rights and freedoms before doing so.

Sharing Your Data

We may share your information with:

• External service providers

• Professional advisers

• Government bodies where legally required

• A buyer or successor business if the company is sold or reorganised

We require all third parties to handle your data securely and lawfully.

International Transfers

We do not transfer your data outside the European Economic Area (EEA).

Data Security

We have safeguards in place to prevent unauthorised access, use or loss of your data. Access is limited to individuals with a business need.

Data Retention

We retain data only as long as required to fulfil purposes or meet legal obligations.
Customer records are kept for six years for tax purposes.
You may request deletion of your data (see your rights below).

Your Rights

You have the right to:

1. Access

Request a copy of the personal data we hold about you.

2. Correction

Request correction of inaccurate or incomplete data.

3. Portability

Request your data in a transferable electronic format (where applicable).

4. Erasure

Ask us to delete your data in certain circumstances.

5. Restriction

Ask us to suspend processing of your data.

6. Object

Object to processing based on legitimate interest or for direct marketing.

7. Complaint

Submit a complaint to a supervising authority.

8. Withdraw consent

Withdraw marketing consent at any time.

To exercise your rights, contact us via our website.

Cookies

Cookies help improve the user experience by storing small tracking files on your device.

We use:

• Session cookies (removed after browsing)

• Analytics cookies (Google Analytics) to analyse visitor usage (anonymous)

You can block cookies via your browser settings. See our Cookies Policy for details.

Contacting Us

If you have questions, feedback or complaints, please contact us via our contact page.